VU Final Term Past Papers
10 solved final term past paper MCQs for ENG301 (Business Communication) at Virtual University, each with the correct answer marked. Use them to learn the VU question style and test your recall. An independent study tool — not affiliated with VU.
Prefer a summary first? Read the ENG301 final term handout.
Q1. The monthly statement ___________ the customer of outstanding bills.
Q2. Keeping the customer and building goodwill is one of the purposes of ________________.
Q3. The final letter in the collection series, when all efforts have failed, threatens to turn the matter over to a ________________.
Q4. One of the various reasons for refusing credit is lack of established credit.
Q5. An informal communication network or grapevine tends to be most active when employees believe the formal communication network is not providing the information they need.
Q6. Unsolicited letter is a ______________ of sales letters.
Q7. A collection letter should be written with the assumption that most of the people will ________.
Q8. In _________ your appeal for payment should not threaten to take the debtor to court unless you actually plan to.
Q9. The ________ of a memorandum is usually printed.
Q10. A 'collection letter' should tell about the ______________.